Free shipping on orders over 5,000 RSD · Ships within 24h

Frequently asked questions

Orders and delivery

How long does delivery take?

Orders leave our workshop within 24 business hours of payment, and orders placed in the morning usually leave the same day. In Serbia the courier delivers the next business day. See Shipping for the details and the countries we deliver to.

How much does delivery cost?

Delivery in Serbia is free on orders of 5,000 RSD or more, and 450 RSD below that.

Can I return or exchange a garment?

Yes — within 14 days of delivery, unworn and in its original packaging. See Returns.

How can I pay?

By card, by bank transfer, or in cash on delivery in Serbia. See Payment options.

Sizing

How do I find my size?

Every garment has its own size guide, with the measurements of the garment itself in centimetres. Measure a garment that fits you well the same way and compare. All the guides are gathered on the Size guides page.

Materials and making

Why wool?

Wool is natural, renewable and biodegradable. It regulates temperature, stays warm when damp, breathes, and resists odour, so it needs washing far less often than synthetics. It is also naturally flame-resistant and doesn’t build up static.

Where is the wool from?

Our base layers are knitted from fine merino wool. The insulation in our vests and jackets is wool too, in place of synthetic fill. The origin of the materials is listed on every product page.

Where are the garments made?

All Unwaver vests and jackets are sewn in our own workshop in Aranđelovac, Serbia, by a small dedicated team. The country of manufacture is listed on every product page.

How should I care for my garments?

Gently, and not too often. See Care and repair.

Anything else?

Contact us — we’re happy to help.