Last updated: 1 February 2024
Unwaver is a brand of Ecovolve d.o.o. (the “Company”), Petkov Kladenac 4a/5, 11000 Belgrade, Serbia, company number 21083151, tax number (PIB) 108863740. Orders placed on this site are fulfilled through the Company’s online shop.
Every order requires prior acceptance of these terms and conditions. The Company may adapt or change them at any time; the version that applies to an order is the one published on the site when the order is placed. Purchases are governed by the Electronic Commerce Act, the Consumer Protection Act, the Personal Data Protection Act and the other laws of the Republic of Serbia that apply. The Company may change the content of the site, its products and prices at any time without notice. These terms come into force on the day they are published.
Offers are intended for customers with an address in Serbia or in a neighbouring country that can be selected at checkout. Products are available while stocks last. If an ordered product turns out to be unavailable, the Company will inform the customer by email and refund any payment already made.
The products for sale are those described on the site. We take care to present them accurately, but colours in photographs may differ slightly from the actual garment.
Prices are in Serbian dinars (RSD) and include Serbian VAT.
When a customer enters an address outside Serbia, prices are shown without Serbian VAT, as exported goods are exempt from it. The customer pays the VAT of the destination country on receipt. Serbia has a preferential customs agreement with all the countries the Company delivers to, and the Company provides customs with a commercial invoice stating the preferential origin of the goods. As the Company has no control over how customs officers in the destination country interpret these documents, it cannot be held responsible for any charges applied there.
Orders can be paid by card, by bank transfer or in cash on delivery (Serbia only). See Payment options for the details.
Card payments are processed by Banca Intesa (NestPay). Card details are entered on the bank’s pages, encrypted with SSL and PKI, and are never available to the Company. Prices shown in other currencies are for information only, converted at the National Bank of Serbia’s middle rate. Cards issued abroad are charged in their own currency at the card network’s rate, which may differ slightly from the price shown, and the customer’s bank may charge additional fees.
Orders are delivered by courier to the address given in the order. Delivery takes at most 8 business days from the order; orders usually ship within 24 to 48 hours and the courier delivers within 24 to 48 hours. The customer receives a tracking number by email and is informed of any delay with a new date.
Delivery in Serbia is free on orders of 5,000 RSD or more, and 450 RSD including VAT below that. See Shipping for the details.
Under the Consumer Protection Act, the customer has 14 days from receiving the goods to withdraw from the purchase without giving a reason, returning the goods unused, in their original packaging and with the invoice. The customer pays the cost of returning them.
If the goods have a manufacturing defect, damage or a quality problem, the customer may, within 14 days, exchange them or ask for a refund, returning the goods to the Company.
The Company refunds payments no later than 14 days after receiving the returned goods. See Returns.
When goods paid for by card are returned and the payment refunded, in part or in full and whatever the reason, the Company is obliged to refund exclusively via the VISA, EC/MC, Maestro, Amex and DinaCard payment methods: the bank, at the Company’s request, refunds the funds to the cardholder’s account by reversing the original transaction.
The Company collects only the data needed to process orders and keep customers informed, keeps it securely and gives access to it only to the employees who need it. See our Privacy policy.
All elements of this site are protected by copyright, trademarks or patents and are the exclusive property of the Company.
Customer service is available by email at info@unwaver.eu or by phone on +381 69 628 268. See Contact us.